Q. I lost my user’s manual. How can I get a new one?
Download the Bob1 user’s manual here.
Q. Do you sell replacement keys for my Bob model Bob1?
Yes, our partner Family Safe sells replacement keys. Click here.
Price: $9.99 (free budget shipping option is available)
Q. My Bob randomly shuts off. Why?
One of the features of the TV Timer Bob is to detect when the TV or Video Game console is turned off. This prevents the child’s time from being deducted even when the TV is turned off. Some TVs don’t draw enough power to tell the Bob to stay on. The Bob thinks the TV was turned off and so it shuts itself down.
There is a way to fix this problem for most Bob1 units. Please contact us for support instructions.
Q. Do you have a solution for removable power cords? My TV and computer monitor uses a removable power cable.
Yes, our partner Family Safe sells Tamper Evident Tape.
Wrap the tape around any detachable power cord and attach it to the TV or computer monitor. If the tape is removed it shows “Void” remnants in silver. This is ideal for TVs and computer monitors with removable power cords. Includes: 2 Cables , Each tape strip is 1” x 9”